Tag: Wealth Management
RIA Edge Podcast: Integrated Partners’ Andree Mohr on Sophisticated Financial Planning and the ‘Ceiling of Complexity’ That Holds Some RIAs Back

RIA Edge Podcast: Integrated Partners’ Andree Mohr on Sophisticated Financial Planning and the ‘Ceiling of Complexity’ That Holds Some RIAs Back

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Live at the recent MarketCounsell Summit in Las Vegas, David Armstrong chats with Andree Mohr, president of Integrated Partners, a unique advisory platform assisting entrepreneurial advisors in scaling their businesses through strategic CPA partnerships. 

Mohr covers Integrated’s origin story and the dynamics of integrating wealth management services into accounting firms. The discussion highlights the importance of putting the client’s needs first in the business partnerships Integrated pursues and how that can sometimes require humility and adaptability on the part of the advisor. 

 Mohr discusses the technology advancements fueling the “personalization at scale” goal that most growth-minded advisory firms strive for,  and the need for advisors to evolve into “expert coordinators of experts” leveraging partnerships to address complex client needs. 

Highlights from this episode include:

  • Integrated Partners’ strategy of partnering with CPAs.s
  • What happens when advisors hit the “ceiling of complexity” when coordinating insurance, taxes, estate planning, and investment portfolios
  • Why client retention is really the key to growth, and how advisors can use their own stories to turn those clients into “rabid fans” and natural referrals.  
  • The importance of curating expert networks to bring more services to clients and the challenges some advisors have with outsourcing. 
  •  The impact AI will have in bringing higher degrees of specialization and personalization to financial services.

Resources:

Connect With David Armstrong:

Connect with Andree Mohr:

About Our Guest:

Andree supports growth on many levels as the President of Integrated. In this role, She oversees the day-to-day operations, manages budgets, and drives the firm’s key objectives to ensure the consistent and healthy growth of the organization. A particular passion of hers is helping entrepreneurial-minded financial advisors implement strategic operations that enhance efficiencies, foster practice growth, and bring their business visions to fruition. Through Integrated’s CPA Alliance program, she assists CPA partners in monetizing their most trusted advisor status while simultaneously aiding clients in their financial planning and tax needs.

She is also the co-author of “Center Stage: How to Become the Star of Your Practice” along with Matt Ackermann. The book focuses on operational, team building, and business processing efficiencies to help empower advisors to streamline their practices. The end result: advisors will have a roadmap to grow their business, leave a lasting legacy, and ultimately provide a boutique, concierge, memorable experience for their clients.

Her professional background includes graduating from Northeastern University, with an emphasis on experiential learning. She has been supporting advisors in various capacities for the last 13 years and truly enjoys helping them with their growth endeavors, facilitating business optimization, and ultimately watching them realize their goals.

Rounding out her life involves spending time with her husband and twin daughters, passionately cheering on the New England Patriots, traveling, and supporting charitable causes that are important to her.

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RIA Edge Podcast: Sustainable Wealth Management Firms with Jennifer des Groseilliers

RIA Edge Podcast: Sustainable Wealth Management Firms with Jennifer des Groseilliers

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In this episode of the RIA Edge Podcast, David Armstrong, editorial director at Informa Connect’s Wealth Management Group, speaks with Jennifer des Groseilliers, CEO of The Mather Group. The conversation took place live during Schwab’s recent IMPACT Conference in San Francisco. 

Jennifer was recently appointed head of the $14 billion AUM firm, though she is a veteran in financial services, having worked across advisory channels, first at Ameriprise and later at MetLife and MassMutual. She came to The Mather Group just a few years after the firm was acquired by private equity investor the Vistria Group.  

She is leading a firm that has grown rapidly through a number of acquisitions in recent years, with Vistria’s financial backing. The firm currently has some 14 offices around the country, 175 employees and about 4,000 clients. It focuses on financial planning for affluent and HNW individuals, with a minimum account size of $1 million and a family office service model for clients with more than $25 million. 

David and Jennifer discuss:

  • The balanced approach to growth that includes scaling responsibly through both internal development and strategic acquisitions
  • The Mather Group’s meticulous process that ensures new acquisitions align with their corporate values and culture
  • How a recent acquisition brings an alternative investment specialist into the organization, and how alts are incorporated into client portfolios. 
  • The firm’s strategy for attracting and retaining top talent in the competitive RIA space, including a popular employee equity plan and a “robust” summer internship program that feeds new talent into many of its offices. 
  • Why “emotional intelligence” is a key focus for leadership at The Mather Group and how it benefits both client relations and team dynamics.

Resources:

 Connect With David Armstrong:

Connect With Jennifer des Groseilliers:

About Our Guest:

Jennifer des Groseilliers is the Chief Executive Officer of The Mather Group. Jen cultivates a collaborative culture through inclusive and supportive leadership. Her unwavering commitment to keeping clients at the center of all efforts drives her approach.

Jen’s extensive professional experience includes joining the MetLife Premier Client Group as a Managing Partner in 2013, leading an advisor force of over 160 financial advisors. She later became the CEO of MassMutual Illinois in 2016, and in 2020, after a merger with WestPoint Financial Group, she assumed the role of Partner and Chief Experience Officer, leading various departments including Investments, Compliance, Practice Development, and Financial Planning.

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RIA Edge Podcast: Turning Clients into Fans, and Designing Sustainable Growth, with Wealthstream Advisors’ Michael Goodman

RIA Edge Podcast: Turning Clients into Fans, and Designing Sustainable Growth, with Wealthstream Advisors’ Michael Goodman

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Recorded live at the Schwab Impact Conference in San Francisco, David Armstrong, editorial director at Informa Connect’s Wealth Management Group, sits down with Michael Goodman, founder, and leader of RIA Wealthstream Advisors, an RIA Edge 100 firm, to explore how he thinks about sustainable growth and client service in wealth management. 

They delve into Goodman’s philosophy and approach behind managing a successful wealth advisory firm and serving clients with meaningful wealth and complex financial needs. Goodman emphasizes the importance of tailored support, from working with full delegators to knowledgeable individuals within financial services.

They discuss:

  • What Goodman saw was missing from his accounting client relationships, which prompted him to take the leap and launch his own RIA.
  • The process Wealthstream Advisors uses to decide to take on certain clients that may not always meet their minimum AUM requirement.
  • How a deep understanding of certain corporate compensation plans helps Wealthstream turn executive clients at those companies into fans of the firm, fueling their referrals.
  • Why Goodman encourages his advisors to dump the jargon around the sophisticated planning strategies the firm employs and simply ask the client one pertinent question. 
  • How the 100% employee-owned firm approaches M&A
  • Why Goodman believes that it’s important to sacrifice maximized firm profitability in order to keep some excess capacity in the organization—to accommodate future growth or cushion the inevitable sustained market downturn. 
  • The key KPIs Goodman tracks to help make decisions on staffing and resources.  

Resources:

 Connect With David Armstrong:

Connect With Michael Goodman:

About Our Guest:

Michael Goodman, founder of Wealthstream Advisors, is dedicated to fostering lifelong partnerships and helping clients achieve greater financial clarity and peace of mind. Wealthstream Advisors, an independent boutique wealth management firm in New York City, operates as a Registered Investment Advisory firm, providing objective and personalized financial planning and evidence-based investment management while adhering to a fiduciary standard.

Michael emphasizes the importance of tailored financial plans and investment strategies. Through collaboration with Wealthstream Advisors, clients gain enhanced financial knowledge and confidence, empowering them to make informed decisions about managing and growing their wealth.

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RIA Edge Podcast: Alternatives at the Core with Dick Pfister

RIA Edge Podcast: Alternatives at the Core with Dick Pfister

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In this episode of the RIA Edge Podcast, David Armstrong, editorial director at Informa Connect’s Wealth Management Group, sits down with Dick Pfister, founder of AlphaCore Wealth Advisory, to explore his firm’s investment approach that places alternatives at the core of the service offering. Dick discusses his early days bringing alternatives to advisors with his firm Altegris, the origins of AlphaCore, the organic growth journey of the firm, and how the sometimes cumbersome alt-investment process is integrated into the service for clients.  

David and Dick explore:

  • AlphaCore’s distinctive approach of integrating alternative strategies to provide diversification and risk management at the portfolio’s core
  • How he approaches building a dedicated team and scalable technology to support both organic growth and acquisitions.
  • The reasoning behind taking an investment from Karl Heckenberg’s Constellation Wealth Capital
  • The firm’s seven core values, including No. 1: Do what’s best for the client.
  • Practical strategies for achieving organic growth through client referrals, educational events, business development, and leveraging referral networks

Resources:

 Connect With David Armstrong:

Connect With Dick Pfister:

About Our Guest:

Dick has over 25 years of experience in the wealth advisory and financial services industry with an emphasis on diversifying traditional portfolios with alternative strategies. In 2015, he founded AlphaCore, which has become a leading wealth advisory firm. He serves as AlphaCore’s CEO and is a managing member of the Investment Committee. Throughout his career, he has successfully navigated changing market conditions on behalf of hundreds of entrepreneurs and investment professionals.

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RIA Edge Podcast: Enhancing the RIA Experience with Jalina Kerr

RIA Edge Podcast: Enhancing the RIA Experience with Jalina Kerr

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In this episode of the RIA Edge Podcast, David Armstrong, editorial director at Informa Connect’s Wealth Management Group, sits down with Jalina Kerr, managing director of client experience for Schwab Advisor Services. Jalina talks about Schwab’s approach to enhancing the advisor experience, including the group’s work on technology integrations, changes made in the wake of the TDAI integration, and how the firm is trying to follow advisors’ lead when it comes to prioritizing the custodian’s approach to tech development.  

David and Jalina discuss:

  • How the firm is thinking about the “advisor experience” on the platform, and how they are working to improve it. 
  • Schwab’s approach to gathering and acting on advisor feedback in close to real-time.
  • Addressing the challenges and complexities of large-scale platform integration, particularly post-TD Ameritrade merger
  • The growing demand for simplified technology ecosystems, including integrated bundles,  and how Schwab aims to meet those needs.

Resources:

Connect With David Armstrong:

Connect With Jalina Kerr:

About Our Guest:

Jalina Kerr is the Managing Director of Client Experience for Schwab Advisor Services. Kerr’s team shapes the constantly evolving client experience with progressive technical and human resources designed to support the custody needs of a diverse advisor base.

Kerr began her career at Schwab in 1994 on the Advisor Services trading desk. During her tenure at Schwab, Kerr has held roles in client service delivery and operations, as well as advisors in transition, strategy, and technology.

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RIA Edge Podcast: Ken Stern on Lido Advisors’ Path to $20B in AUM

RIA Edge Podcast: Ken Stern on Lido Advisors’ Path to $20B in AUM

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Ken Stern’s journey with Lido Advisors started almost a decade ago with a chance meeting at a family office conference. His initial connection with Lido’s founders quickly evolved into a shared vision of providing unmatched client service and scaling a national brand. In some ways, the Lido story is a bit different among RIAs—instead of a firm starting with retail clients and moving upstream to high and ultra-high net worth, Lido started in the family office space and under Stern’s operational guidance has brought the family office-style suite of services to a broader base of clients and prospects. 

In this episode, David Armstrong, managing director of editorial and content strategies for the Wealth Management Group at Informa, talks with Ken Stern, president of Lido Advisors, to delve into the approaches they’ve taken to scale, how he thinks about growth as almost a mandate to bring clients a top-tier experience, and how they’ve balanced organic growth and acquisitions. 

David and Ken discuss:

  • Lido Advisors’ impressive growth to over $20 billion in AUM and the strategies behind their rapid expansion.
  • Why cracking the code on multi-generational planning has become a key driver in the firm’s overall growth strategy.  
  • Why Lido Advisors chose to bring services like trust management and tax preparation in-house to provide better control and a seamless client experience
  • One potential, highly valued client-service area that remains largely untapped by most RIAs and is on Lido’s strategic roadmap. 
  • Lido’s approach to mergers and acquisitions and the role of partnerships with private equity firms like Charlesbank Capital Partners and Constellation Partners in fueling expansion

Resources:

Connect With David Armstrong:

Connect With Ken Stern:

About Our Guest:

Ken Stern is the President of Lido Advisors. Ken is focused on executing Lido’s vision of growing Lido Advisors into a nationally recognized leader in advanced wealth management and investment strategy. After working with and helping grow various financial institutions, Ken saw a need for a client-centric financial advisory firm focused on comprehensive planning and dynamic investment management. As a result, he founded both Asset Planning Solutions, Inc. and Ken Stern & Associates. Ken has authored seven personal finance books and appeared in or been quoted on several TV and radio shows including The Today Show, CNBC, and CNN.

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RIA Edge Podcast: Talent Development and Client Engagement with Nate Lenz

RIA Edge Podcast: Talent Development and Client Engagement with Nate Lenz

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Learn how independent financial advisors can drive growth and streamline operations while maintaining their autonomy as David Armstrong, editorial director for Informa Connect’s Wealth Management Group, speaks with Nate Lenz, CEO & co-founder at Concurrent.

They explore talent development, organic growth strategies and the unique model Concurrent uses to allow advisors to thrive while maintaining their brand identity. 

David and Nate highlight the following:

  • The evolution of Concurrent and its transition to a fully independent RIA
  • Strategies for achieving organic growth and the critical role of talent development
  • The significance of minority non-control stakes in building advisor partnerships
  • Concurrent’s approach to expanding service offerings through strategic acquisitions

Resources:

 Connect With David Armstrong:

Connect With Nate Lenz:

About Our Guest:

At 25, Nate Lenz was the youngest vice president at Raymond James Financial Services, where he led the succession planning and acquisition team and helped recruit financial advisers from large, full-service brokers, providing them with the support they needed to grow their own businesses independently. That work helped shape his vision for Concurrent, which he co-founded in 2016 in Tampa, Florida, to build a better business model for advisers looking to go it alone. “Concurrent is a service provider to advisors that helps them make the jump to independence,” Lenz said.

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RIA Edge Podcast: Organic Growth Fuels Industry Rebound in 2023

RIA Edge Podcast: Organic Growth Fuels Industry Rebound in 2023

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Schwab’s Lisa Salvi shares insights from the firm’s annual benchmarking report, revealing how top-performing RIAs are driving significant organic growth amidst industry challenges. 

In this episode of the RIA Edge Podcast, David Armstrong, editorial director for Informa Connect’s Wealth Management Group, talks with Lisa Salvi, managing director of advisor services at Schwab, about the firm’s annual advisor benchmarking report that reveals a strong rebound in 2023. While M&A remains prevalent, organic growth is increasingly prioritized as a key driver for top-performing firms. Finding the right talent continues to pose challenges as firms are urged to invest in career pathing and employee development programs.

Specifically, David and Lisa discuss:

  • How advisors are rebounding by defining ideal client personas and cultivating long-term relationships. 
  • Using technology as a catalyst for driving efficiency and enhancing client experience.
  • Attracting and retaining clients based on value proposition, independent of market fluctuations.
  • The need for strategic hiring and employee development programs amidst an industry facing a critical talent shortage.  
  • How M&A continues to be a strategic option for many advisory firms seeking to expand their reach and talent pool.
  • Why succession planning is vital for firms to ensure long-term stability.

Resources:

 

Connect With David Armstrong: 

Connect With Lisa Salvi:

About Our Guest: 

Lisa Salvi is a member of the Advisor Services leadership team and is responsible for Schwab’s Business Consulting and Education offer. Her team develops and manages programs and one-on-one consulting engagements designed to help independent advisors make lasting and significant improvements within their firms by focusing on key business, technology, and cybersecurity issues. Salvi’s team leads the annual RIA Benchmarking Study, the Compensation Study, and programs that support the development of advisor talent through executive education and student initiatives. They also provide insights and tools that help the Advisor Services sales and support teams deliver outstanding client service to independent advisors.

Salvi has worked with fee-based advisors since 2003. Since joining Schwab in 2007, she has held several positions, including Chief of Staff to Bernie Clark, head of Advisor Services.

Salvi holds a bachelor’s degree from the University of California, Los Angeles, and the Series 7 and Series 24 registrations.  

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RIA Edge Podcast: How Conway Wealth Prioritizes Clients’ Life Goals Beyond Investments

RIA Edge Podcast: How Conway Wealth Prioritizes Clients’ Life Goals Beyond Investments

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Michael Conway shares how advisors at his firm, Conway Wealth, prioritize a deep understanding of each client’s values and puts health and well-being at the center of the planning conversation. 

In this episode of the RIA Edge Podcast, David Armstrong, editorial director for Informa Connect’s Wealth Management Group, talks with Michael Conway, founder and CEO of Conway Wealth, about their bespoke approach to wealth management services for the high-net-worth market. The firm has a unique process for understanding a clients’ values and priorities beyond finance, and creating personalized plans that speak to their longer-term goals and values. Access to a vetted roster of professionals in the fields of health, nutrition, travel and family dynamics is part of the value proposition at Conway. Their customized emphasis on each client has fueled significant growth in recent years and allowed the firm to make a major investment in developing their own fintech with Seeds Investor, an investment platform that facilitates client conversations and gives advisors a path toward deeper and more meaningful portfolios and financial plans.

Specifically, David and Michael discuss:

  • How Conway Wealth puts a focus on discovering the motivations and priorities for each client and seeks to tailor a customized plan that moves beyond investments to speak to the their longer-term life goals.
  • How the firm formalized its Life & Wealth Network, designed as an exclusive association of professionals and platforms to provide guidance for clients around health, nutrition, relationships, leisure, security, and charitable giving—and how Michael thinks about the economics of using a partner network versus bringing services in-house. 
  • The metrics that Michael watches closely to ensure the firm is running efficiently and to flag capacity problems before they negatively impact the client experience. 
  • The decision to build their own stand-alone investment platform, Seeds Investor, to bring client values and priorities into planning discussions and building bespoke portfolios.

Resources:

RIA Edge Podcast

Connect With David Armstrong:

LinkedIn: David Armstrong 

Twitter/X: @djamesarmstrong

Connect With Michael Conway:

LinkedIn: Michael Conway

Conway Wealth

About Our Guest: 

Michael Conway is founder and CEO of Conway Wealth Group, a premier, independent financial planning and advisory group. He is also a shareholder of Summit Financial, LLC.

As a successful and well-respected financial advisor, Michael has spent more than 30 years building his practice and providing clients with specialized solutions that blend financial and estate planning strategies with open architecture investment management.

Michael’s high net worth clients include successful entrepreneurs, corner office executives, CEOs, CFOs, Wall Street professionals, professional athletes, and others, all with significant wealth tied to their businesses or employers. Michael’s process focuses on leading clients toward Aligning Life & Wealth by focusing not just on investment gains, but the important parts of life that create lasting happiness for families.

Michael is a member of the Financial Planning Association and has earned Certified Financial Planner® and Chartered Financial Consultant® credentials. In addition, Michael is frequently looked to as an expert in financial news media and has been featured in various publications, including Barron’s, the Wall Street Journal, Investment News, and Investor’s Business Daily, among others. He was also named one of the 100 Most Influential Advisors by Investopedia.



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RIA Edge Podcast: Helium Advisors’ Tax-Optimized Approach to Building Wealth

RIA Edge Podcast: Helium Advisors’ Tax-Optimized Approach to Building Wealth

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Helium founder and partner Howard Morin explains the benefits of bridging financial planning with deep tax expertise.

In this episode of the RIA Edge Podcast, David Armstrong, editorial director for Informa Connect’s Wealth Management Group, talks with Howard Morin, founder and partner at Helium Advisors, about integrating tax planning into the center of wealth management services. Located in Seattle and started in 2016, Helium has grown organically, with some M&A, to $270 million in assets currently. The focus on tax planning throughout the financial planning process ensures clients maximize after-tax returns, which are, after all, the only returns that count. While Helium leads with their tax and wealth management expertise, they also collaborate with a network of legal and accounting professionals for specialized support to meet the varying needs of each client. 

Specifically, David and Howard discuss:

  • How Helium Advisors stands out by prioritizing tax integration from the outset, ensuring a cohesive approach to financial planning.
  • Why a tax-centric approach can significantly impact a client’s financial well-being and help clients minimize tax liabilities.
  • Addressing the challenges of balancing personalized service with efficient growth by scaling processes and maintaining a strong employee-to-client ratio.
  • The importance of utilizing the right technology to streamline processes and enhance client service.
  • Keeping client focus by understanding each client’s unique goals and risk tolerance, and also offering guidance on complex issues like business decisions and estate planning.

Resources:

RIA Edge Podcast

Connect With David Armstrong:

Connect With Howard Morin:

About Our Guest: 

Howard Morin co-founded Helium Advisors with partner Gary Russell in 2016. Howard has over 20 years of financial services and organizational leadership experience. Most recently, he oversaw the Financial Services Group of Conover serving as CEO of both the Conover Securities Corporation and Conover Capital Management. Starting as a manager of the institutional trader business at TradeStation Group his success was recognized by the Intel Corporation who relocated him to the Pacific Northwest in 2000 where he was named Managing Director of Global Financial Services. At Intel, Howard was responsible for implementing technology at some of the largest financial institutions in the world. After a career at Intel he returned to Wall Street, joining Union Bank of Switzerland (UBS) as a private financial advisor. Howard is passionate about advising clients on key decisions and working with employers to align their corporate retirement plan with their strategic goals. A native of South Florida, after almost 20 years in the Seattle area, he now calls Scottsdale, Arizona home.

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