Tag: Technology Integration
RIA Edge Podcast: Cresset’s Susie Cranston on How an ‘Industrial Scale’ RIA Benefits Clients, the Firm

RIA Edge Podcast: Cresset’s Susie Cranston on How an ‘Industrial Scale’ RIA Benefits Clients, the Firm

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In this episode of the RIA Edge Podcast, join host David Armstrong for an insightful conversation with Susie Cranston, president and COO of Cresset, as they explore how the firm rapidly scaled to $65 billion. 

David and Susie discuss:

  • How Cresset grew out of a family office for the founders, and how the firm defines “family office” services. 
  • How the firm made the decision to source and offer clients private market investments via affiliate Cresset Capital Partners.
  • How Cranston views the tension between growth via acquisitions and maintaining the integrity of the service model. “When you have to integrate multiple systems, when you have to be the one building those integrations, it really, really slows down your ability to grow and scale.”
  • How crossing the $40B mark in AUM brings benefits to the firm and the clients by opening up “industrial scale” options for tech and service: “That is a real advantage when you can cross there because then you don’t have to change out your infrastructure, you can just scale on what you have.”
  • Insights on evolving advisory models and the future of the RIA. 

Resources:

Connect With David Armstrong:

Connect With Susie Cranston:

About Our Guest:

Susie Cranston is President and Chief Operating Officer of Cresset, an award-winning multi-family office and private investment firm. In this role, Susie oversees Cresset’s Wealth Advisors, Client Service, Operations, and Compliance.

Susie most recently served as the Chief Operating Officer at First Republic Bank, where she was responsible for the sales, client service, operations, strategic planning, and administrative management of the First Republic Investment Management business. After the firm’s acquisition by JP Morgan Chase, Susie served as the COO and Head of Integration.

Susie originally joined First Republic in 2013 as EVP of Private Wealth Management, moving on to build one of the most successful wealth management businesses in the industry. She started her career at McKinsey & Company, where she spent 12 years consulting in various roles of increasing seniority and focused on strategy, risk management, and transformational change for financial services companies.

Active in the San Francisco business community, Susie is a “Forever Influential” honoree and three-time recipient of the San Francisco Business Times “Most Influential Women in Business” designation and a member of C200. Susie is also a board member of the Commonwealth Club. She has authored several published articles and a book on women and leadership, “How Remarkable Women Lead.”

Susie earned a Bachelor of Science degree in engineering and an MBA in business from Stanford University.

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RIA Edge Podcast: Sustainable Wealth Management Firms with Jennifer des Groseilliers

RIA Edge Podcast: Sustainable Wealth Management Firms with Jennifer des Groseilliers

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In this episode of the RIA Edge Podcast, David Armstrong, editorial director at Informa Connect’s Wealth Management Group, speaks with Jennifer des Groseilliers, CEO of The Mather Group. The conversation took place live during Schwab’s recent IMPACT Conference in San Francisco. 

Jennifer was recently appointed head of the $14 billion AUM firm, though she is a veteran in financial services, having worked across advisory channels, first at Ameriprise and later at MetLife and MassMutual. She came to The Mather Group just a few years after the firm was acquired by private equity investor the Vistria Group.  

She is leading a firm that has grown rapidly through a number of acquisitions in recent years, with Vistria’s financial backing. The firm currently has some 14 offices around the country, 175 employees and about 4,000 clients. It focuses on financial planning for affluent and HNW individuals, with a minimum account size of $1 million and a family office service model for clients with more than $25 million. 

David and Jennifer discuss:

  • The balanced approach to growth that includes scaling responsibly through both internal development and strategic acquisitions
  • The Mather Group’s meticulous process that ensures new acquisitions align with their corporate values and culture
  • How a recent acquisition brings an alternative investment specialist into the organization, and how alts are incorporated into client portfolios. 
  • The firm’s strategy for attracting and retaining top talent in the competitive RIA space, including a popular employee equity plan and a “robust” summer internship program that feeds new talent into many of its offices. 
  • Why “emotional intelligence” is a key focus for leadership at The Mather Group and how it benefits both client relations and team dynamics.

Resources:

 Connect With David Armstrong:

Connect With Jennifer des Groseilliers:

About Our Guest:

Jennifer des Groseilliers is the Chief Executive Officer of The Mather Group. Jen cultivates a collaborative culture through inclusive and supportive leadership. Her unwavering commitment to keeping clients at the center of all efforts drives her approach.

Jen’s extensive professional experience includes joining the MetLife Premier Client Group as a Managing Partner in 2013, leading an advisor force of over 160 financial advisors. She later became the CEO of MassMutual Illinois in 2016, and in 2020, after a merger with WestPoint Financial Group, she assumed the role of Partner and Chief Experience Officer, leading various departments including Investments, Compliance, Practice Development, and Financial Planning.

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RIA Edge Podcast: Enhancing the RIA Experience with Jalina Kerr

RIA Edge Podcast: Enhancing the RIA Experience with Jalina Kerr

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In this episode of the RIA Edge Podcast, David Armstrong, editorial director at Informa Connect’s Wealth Management Group, sits down with Jalina Kerr, managing director of client experience for Schwab Advisor Services. Jalina talks about Schwab’s approach to enhancing the advisor experience, including the group’s work on technology integrations, changes made in the wake of the TDAI integration, and how the firm is trying to follow advisors’ lead when it comes to prioritizing the custodian’s approach to tech development.  

David and Jalina discuss:

  • How the firm is thinking about the “advisor experience” on the platform, and how they are working to improve it. 
  • Schwab’s approach to gathering and acting on advisor feedback in close to real-time.
  • Addressing the challenges and complexities of large-scale platform integration, particularly post-TD Ameritrade merger
  • The growing demand for simplified technology ecosystems, including integrated bundles,  and how Schwab aims to meet those needs.

Resources:

Connect With David Armstrong:

Connect With Jalina Kerr:

About Our Guest:

Jalina Kerr is the Managing Director of Client Experience for Schwab Advisor Services. Kerr’s team shapes the constantly evolving client experience with progressive technical and human resources designed to support the custody needs of a diverse advisor base.

Kerr began her career at Schwab in 1994 on the Advisor Services trading desk. During her tenure at Schwab, Kerr has held roles in client service delivery and operations, as well as advisors in transition, strategy, and technology.

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