Tag: FinTech

RIA Edge Podcast: How Taylor Matthews Built Farther to Boost Advisor Efficiency by Removing Platform Friction

RIA Edge Podcast: How Taylor Matthews Built Farther to Boost Advisor Efficiency by Removing Platform Friction

It’s not surprising that tech-native firms see the wealth management industry’s high margins and sticky revenue, even with its notoriously disjointed and sometimes subpar tech stacks, and think, “Good business. But it could be better.” 

At the recent WealthManagement EDGE conference in Boca Raton, Fla., David Armstrong, director of editorial strategy and operations for the Wealth Management Group at Informa Connect, spoke with Taylor Matthews, co-founder and CEO of Farther, to explore how the firm is seeking to improve the advisor experience and increase the operational efficiency of wealth management firms with home-built technology. 

Backed by a handful of well-known venture capitalists, Farther is a “tech-forward” RIA where the user experience improvements are as much for the advisor’s benefit as it is for the client: The goal was to create workflow efficiencies for advisors that translate into increased time spent with more clients than is found at a typical RIA. 

Taylor outlines how Farther also supports advisors with built-in marketing, lead generation and operational support. The conversation touches on the firm’s philosophy, use of AI, Taylor’s thoughts on the business investment environment for RIAs, and what the future may hold for his team’s firm.

David and Taylor discuss:

  • How Farther’s technology was built from the ground up to solve daily inefficiencies that advisors face with disconnected tech stacks
  • Why returning time to advisors is central to Farther’s strategy, enabling them to focus more on client work and growth
  • The four-part growth engine at Farther, including done-for-you marketing and lead generation
  • How Farther’s internal teams support advisors in areas like estate planning, tax consulting and financial planning
  • The firm’s long-term approach to growth without the constraints of private equity and why consolidation is reshaping the industry.

Resources:

Connect With David Armstrong:

Connect With Taylor Matthews:

About Our Guest:

Taylor leads Farther’s executive team and shapes the overarching strategy for the firm. Prior to founding Farther, Taylor was a member of the leadership team at ForUsAll, where he helped build the fintech retirement advisory firm from $25 million in assets under management to just under $1 billion in his two years there.

Taylor previously co-founded Essmart, a social enterprise distributing tech-for-development products in India, and was an investment banker and management consultant in his early career. He graduated from MIT Sloan with an MBA and Yale with degrees in philosophy and political science.

Taylor lives in San Francisco with his wife, three children, and a very excitable dog. As Victor Hugo wrote, “There is nothing like a dream to create the future.”

RIA Edge Podcast: Enhancing the RIA Experience with Jalina Kerr

RIA Edge Podcast: Enhancing the RIA Experience with Jalina Kerr

In this episode of the RIA Edge Podcast, David Armstrong, editorial director at Informa Connect’s Wealth Management Group, sits down with Jalina Kerr, managing director of client experience for Schwab Advisor Services. Jalina talks about Schwab’s approach to enhancing the advisor experience, including the group’s work on technology integrations, changes made in the wake of the TDAI integration, and how the firm is trying to follow advisors’ lead when it comes to prioritizing the custodian’s approach to tech development.  

David and Jalina discuss:

  • How the firm is thinking about the “advisor experience” on the platform, and how they are working to improve it. 
  • Schwab’s approach to gathering and acting on advisor feedback in close to real-time.
  • Addressing the challenges and complexities of large-scale platform integration, particularly post-TD Ameritrade merger
  • The growing demand for simplified technology ecosystems, including integrated bundles,  and how Schwab aims to meet those needs.

Resources:

Connect With David Armstrong:

Connect With Jalina Kerr:

About Our Guest:

Jalina Kerr is the Managing Director of Client Experience for Schwab Advisor Services. Kerr’s team shapes the constantly evolving client experience with progressive technical and human resources designed to support the custody needs of a diverse advisor base.

Kerr began her career at Schwab in 1994 on the Advisor Services trading desk. During her tenure at Schwab, Kerr has held roles in client service delivery and operations, as well as advisors in transition, strategy, and technology.