Tag: Client-Centric Services
RIA Edge Podcast: Chris Erblich on TFO’s Response to Client Needs

RIA Edge Podcast: Chris Erblich on TFO’s Response to Client Needs

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How can a firm truly put families first in wealth management?

Join host David Armstrong as he interviews Chris Erblich, co-founder of TFO Family Office Partners. Chris shares the origin story and evolution of TFO’s three distinct but interconnected entities: a full-service multifamily office in Phoenix, a wealth management firm in Ohio and a South Dakota-based public trust company. He explains how each was built in response to real client needs rather than a grand business plan.

It all started with a family office sparked by a gap in legal-client relationships, expanded into wealth management and ultimately the firm formed a trust company to address trustee challenges for ultra-high-net-worth families. Throughout the conversation, Chris emphasizes TFO’s purpose-driven mission: to help families, however and wherever they need it.

David and Chris discuss:

  • What prompted estate attorney Elbrich to first convince his law firm to back an in-house multi-family office, and why he and his partners eventually bought it outright.
  • How an opportunistic meeting with a Genspring advisor looking for a new home led him to build a separate MFO in Phoenix.
  • The firm’s approach to client services, tax preparation and estate planning.
  • Building an in-house South Dakota Trust company that was, at first, seen as an accommodation, but soon became a profitable business service highly valued by clients. 
  • Elbrich’s mission statement and the one question that helps him decide where to focus his efforts growing the business. 
  • Future growth plans, and how he feels about mergers and acquisitions in the RIA space. 

Resources:

 Connect With David Armstrong:

Connect With Chris Erblich:

About Our Guest:

Chris is a nationally recognized estate planning attorney, business owner, and speaker focusing on helping individuals and families connect their wealth and purpose. His clients are those who have truly lived the American dream, and Chris values the opportunity to work with and learn from them. In addition to Chris’ role as Partner at Husch Blackwell, Chris is the CEO and Chairman of TFO Family Office Partners (based in Phoenix, Arizona), CEO of TFO Wealth Partners (based in Maumee, Ohio), and President and Director of TFO Trust Company (based in Sioux Falls, South Dakota). Chris also has multiple real estate investments. It is this experience that enables him to understand firsthand the challenges and complexities of managing both companies and properties, and he readily identifies with clients’ goals and desires for their own businesses. In addition to the services he provides to clients, Chris is a highly sought-after speaker in the world of high-net-worth estate planning and has delivered more than 200 presentations nationwide to attorneys, accountants, financial service professionals, and business owners.

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RIA Edge Podcast: Sustainable Wealth Management Firms with Jennifer des Groseilliers

RIA Edge Podcast: Sustainable Wealth Management Firms with Jennifer des Groseilliers

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In this episode of the RIA Edge Podcast, David Armstrong, editorial director at Informa Connect’s Wealth Management Group, speaks with Jennifer des Groseilliers, CEO of The Mather Group. The conversation took place live during Schwab’s recent IMPACT Conference in San Francisco. 

Jennifer was recently appointed head of the $14 billion AUM firm, though she is a veteran in financial services, having worked across advisory channels, first at Ameriprise and later at MetLife and MassMutual. She came to The Mather Group just a few years after the firm was acquired by private equity investor the Vistria Group.  

She is leading a firm that has grown rapidly through a number of acquisitions in recent years, with Vistria’s financial backing. The firm currently has some 14 offices around the country, 175 employees and about 4,000 clients. It focuses on financial planning for affluent and HNW individuals, with a minimum account size of $1 million and a family office service model for clients with more than $25 million. 

David and Jennifer discuss:

  • The balanced approach to growth that includes scaling responsibly through both internal development and strategic acquisitions
  • The Mather Group’s meticulous process that ensures new acquisitions align with their corporate values and culture
  • How a recent acquisition brings an alternative investment specialist into the organization, and how alts are incorporated into client portfolios. 
  • The firm’s strategy for attracting and retaining top talent in the competitive RIA space, including a popular employee equity plan and a “robust” summer internship program that feeds new talent into many of its offices. 
  • Why “emotional intelligence” is a key focus for leadership at The Mather Group and how it benefits both client relations and team dynamics.

Resources:

 Connect With David Armstrong:

Connect With Jennifer des Groseilliers:

About Our Guest:

Jennifer des Groseilliers is the Chief Executive Officer of The Mather Group. Jen cultivates a collaborative culture through inclusive and supportive leadership. Her unwavering commitment to keeping clients at the center of all efforts drives her approach.

Jen’s extensive professional experience includes joining the MetLife Premier Client Group as a Managing Partner in 2013, leading an advisor force of over 160 financial advisors. She later became the CEO of MassMutual Illinois in 2016, and in 2020, after a merger with WestPoint Financial Group, she assumed the role of Partner and Chief Experience Officer, leading various departments including Investments, Compliance, Practice Development, and Financial Planning.

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