Tag: Client-Centric

RIA Edge Podcast: Building Out the ‘Anti-Aggregator’ RIA, with David Hefty

RIA Edge Podcast: Building Out the ‘Anti-Aggregator’ RIA, with David Hefty

In this episode of the RIA Edge Podcast, host David Armstrong interviews David Hefty, founder and CEO of $3.4 billion AUM Credent Wealth Management. Hefty narrowly escaped pursuing a career trading commodities on the floor of the Chicago Board of Trade, and instead started an independent wealth management firm shortly after college. But it wasn’t until the past few years that he and his team implemented an aggressive growth strategy, doing over a dozen deals in short order and uniquely being fueled by a relationship with a private credit firm (keeping the undiluted equity in the hands of the advisors). Hefty and his team put the client experience at the forefront of all decisions, and for them, that means full assimilation of onboarded teams into the Credent brand and the workflows. 

Top takeaways from this episode include:

  • Credent’s assimilation strategy when it comes to M&A and what it means to be an “anti-aggregator.”
  • Why most acquisitive RIAs are building out an “advisor-centric” model of a wealth management firm, and why that’s not always good for the client. 
  • What motivated the decision to access private credit instead of equity funding to fuel Credent’s growth strategy, and the firm’s relationship with lending shop Crestline Investors.
  • The detailed onboarding process that every one of Credent’s 13 recent acquisitions underwent when they joined the firm. 
  • With a dozen more deals in various stages of pursuit, Hefty reveals his future ambitions for the firm and what it will take to become truly “unbuyable” by all but a few national firms. 

Resources:

Connect With David Armstrong:

Connect With David Hefty:

About Our Guest:

There are few people more passionate about changing financial lives than David Hefty. As Chief Executive Officer, his vision and leadership have built Credent into a firm dedicated to doing what’s best for hardworking Americans, all with the highest standards of transparency.

Believing all Americans should have access to high-quality, independent advice, David is committed to fee-only financial partnerships. He co-founded Hefty Wealth Partners in 2000 and joined Oak Point Financial Group in 2018 to form Credent Wealth Management.

RIA Edge Podcast: Enhancing the RIA Experience with Jalina Kerr

RIA Edge Podcast: Enhancing the RIA Experience with Jalina Kerr

In this episode of the RIA Edge Podcast, David Armstrong, editorial director at Informa Connect’s Wealth Management Group, sits down with Jalina Kerr, managing director of client experience for Schwab Advisor Services. Jalina talks about Schwab’s approach to enhancing the advisor experience, including the group’s work on technology integrations, changes made in the wake of the TDAI integration, and how the firm is trying to follow advisors’ lead when it comes to prioritizing the custodian’s approach to tech development.  

David and Jalina discuss:

  • How the firm is thinking about the “advisor experience” on the platform, and how they are working to improve it. 
  • Schwab’s approach to gathering and acting on advisor feedback in close to real-time.
  • Addressing the challenges and complexities of large-scale platform integration, particularly post-TD Ameritrade merger
  • The growing demand for simplified technology ecosystems, including integrated bundles,  and how Schwab aims to meet those needs.

Resources:

Connect With David Armstrong:

Connect With Jalina Kerr:

About Our Guest:

Jalina Kerr is the Managing Director of Client Experience for Schwab Advisor Services. Kerr’s team shapes the constantly evolving client experience with progressive technical and human resources designed to support the custody needs of a diverse advisor base.

Kerr began her career at Schwab in 1994 on the Advisor Services trading desk. During her tenure at Schwab, Kerr has held roles in client service delivery and operations, as well as advisors in transition, strategy, and technology.